Privacy Policy

This website is operated by Shenzhen GEMSTAR Electronics Co., Ltd. ("GEMSTAR", "we", "us"), a company registered in the People's Republic of China with its registered address at 25F Yinglong Building, 6025 Shennan Avenue, Futian District, Shenzhen, China. We are the data controller for personal information collected through this website.

1. What we collect

We only collect information you choose to give us:

• Enquiry details — name, work email address, company, country, property type and the message you send us through a demo or contact form.
• Correspondence — the content of emails, messages and call notes exchanged with our sales and support teams.
• Technical data — IP address, browser type, device type and pages visited, where analytics are enabled.
• Cookies — see section 6 below.

We do not collect payment card details, government identity numbers or special-category personal data through this website.

2. Why we use it

• To respond to your enquiry and provide quotations, proposals or product information you have asked for.
• To provide and support the products and services your organisation has purchased.
• To improve this website and understand which information is useful.
• To meet legal, tax and accounting obligations.

Where the EU or UK GDPR applies, our lawful bases are: consent (for marketing communications), performance of a contract (for enquiries that become projects) and legitimate interests (for responding to business enquiries and securing our systems).

3. Who we share it with

We do not sell personal information. We share it only with:

• Service providers that host this website and our email systems, acting on our instructions.
• Our subsidiaries and offices within the GEMSTAR group, where needed to support you.
• Authorities where we are required to do so by law.

4. International transfers

We are based in China and our group offices are in China. If you contact us from another country, your information will be transferred to and processed in China. Where required, we put contractual safeguards in place for such transfers. Data residency options can be discussed for regulated deployments.

5. How long we keep it

Enquiry records are kept for as long as needed to deal with your request and for a reasonable period afterwards for business records — normally up to 24 months unless a contract is signed, in which case records are kept for the life of the relationship and any statutory retention period.

6. Cookies

This website uses only the cookies necessary for it to function. If we enable analytics, we will ask for your consent first and this policy will be updated to name the provider.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to our processing of your personal information, and to receive it in a portable format. To exercise any of these rights, email overseas@gemstar-tech.com. We will respond within 30 days.

If you are in the EU or UK and are not satisfied with our response, you may complain to your national data protection authority.

8. Security

We protect information using encryption in transit, access controls, staff confidentiality obligations and periodic review. See our Security page for detail.

9. Changes and contact

We may update this policy; the "last updated" date above will change accordingly. Questions about this policy or your data:

Shenzhen GEMSTAR Electronics Co., Ltd.
25F Yinglong Building, 6025 Shennan Avenue, Futian District, Shenzhen, China
Email: overseas@gemstar-tech.com