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About GEMSTAR

A hospitality technology company, founded in 1993 in Shenzhen, that builds the software and the hardware for hotels, resorts, spas and attractions.

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The company

A hospitality technology company, founded 1993

Shenzhen GEMSTAR Electronics Co., Ltd. is a National High-Tech Enterprise that builds the software and the hardware for hotels, resorts, spas, F&B, attractions and senior care. We operate as an independent private company — no external investors, profitable every year since 2008.

What GEMSTAR delivers

One platform across five business clusters — cloud PMS, business data hub, e-commerce, supply chain, and AI/IoT smart applications — backed by self-built hardware.

01Founded 199333 years of continuous operation in hospitality technology.
02200+ specialistsEngineering, implementation, support, sales, R&D.
033 subsidiaries · 13 officesHQ in Shenzhen, nationwide marketing network.
04Independent & profitablePrivate company, no external investors, profitable since 2008.
05Five business clustersPMS · data hub · e-commerce · SCM · AI/IoT smart apps.
06Multi-format coverageHotel · apartment · resort · spa · F&B · attractions · senior care.

GEMSTAR HQ lobby · Yinglong Building, Shennan Avenue, Shenzhen

Our journey

From a single hotel to a 25-province footprint

1993

Founded

Started with software for a single hotel in Shenzhen. Grew into one of the first movers in China's hotel-IT market.

2002

Guangdong leader

Became a mainstream Guangdong-region hotel software provider — 300 clients, 7 offices.

2012

National scale

2,000 hotel clients across China, 8 offices, 16 marketing-network locations.

2018

Hospitality-tourism platform

Pivoted from standalone PMS to a full hospitality-tourism platform covering hotel, F&B, spa, attractions — 5,000+ mid-to-high-end clients.

2024

Multi-subsidiary group

3 subsidiaries, 13 offices, 6 product divisions, 20+ marketing-network locations, 12,000+ clients — and looking overseas.

Our people

A 200+ team in Shenzhen

Two thirds of our specialists are engineers or implementation consultants. We staff our own 7×24 hotline, our own customer-success team, and our own R&D — no white-labelling, no outsourced implementation.