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Hotel & resort management, end to end

One cloud PMS covering reservations, front desk, housekeeping, groups, revenue and self-service — with the rest of your property plugged into the same guest profile.

Book a live demo → Download hotel brochure

The problem

Your PMS runs the room. Who runs everything else?

Most hotels we meet are running four to six systems that don't share data: a PMS, a spa system, a POS, a purchasing tool, a spreadsheet for groups and a messaging app for handovers. Every handoff is a chance to lose money or a guest.

What changes with GEMSTAR

GEMSTAR replaces the seams. Reservations, front desk, housekeeping, spa, restaurants and purchasing run on one database with one guest profile — and the kiosk hardware is ours, so there's no vendor to blame when it doesn't work.

✓Front desk in seconds, not minutesSelf-service kiosks handle the arrival peak; staff handle the exceptions.
✓Housekeeping that keeps upMobile room status, maintenance tickets and auto room assignment on check-out.
✓Revenue you can actually steerRate plans, competitor price monitoring and AI-assisted pricing suggestions.
✓Groups without the spreadsheetBlocks, allotments, master billing and one-click group check-in.

Guest profile and accounting — one record across every outlet

Modules

Everything included

01Reservations & CRSAvailability, rate plans, packages, allotments and central inventory across properties.

02Front deskCheck-in/out, walk-ins, room moves, deposits, night audit and shift handover.

03HousekeepingLive room status, task dispatch, minibar, lost & found and maintenance workflows.

04Groups & eventsBlocks, rooming lists, master accounts, banquet and meeting space booking.

05Revenue managementCompetitor rate monitoring, 60-day price calendar, AI pricing suggestions.

06CRM & loyaltyGuest profiles, membership tiers, points, stored value and targeted campaigns.

07Direct booking engineBrand website and mini-program booking with OTA parity control.

08Supply chain (SCM)Purchase requests, approvals, supplier bids, inventory and cost control.

09Self-service kiosksCheck-in, check-out, payment, key issuance and voucher redemption.

10Mobile appsStaff PMS, housekeeping, engineering and the owner's dashboard.

11Data hub & BIESB middleware, open APIs, custom reports and executive dashboards.

12AI & IoTFace recognition, smart room control, energy management, AI linen tracking.

Outcomes

What our hotel clients measure

Self-serveCheck-in at the kiosk

1Guest profile across outlets

4 typesID readers supported

7×24Support hotline

13 officesNationwide service network

1993Building hospitality systems since

Capability figures, not client averages. Named client outcomes are published on our case studies page.

Who builds this

200+ people in Shenzhen — not a reseller

We write the software, build the hardware and run our own 7×24 support desk. Three subsidiaries, 13 offices and 20+ service points across China.

Let's map this to your property

Send us your room count, outlets and current systems. We'll come back with a scope, a timeline and indicative pricing.

45-minute demo built around your operation
Written scope and pricing within 5 working days
Integration assessment for your existing systems
References from comparable properties

Hotel & resort management, end to end

Your PMS runs the room. Who runs everything else?

What changes with GEMSTAR

Everything included

What our hotel clients measure

Often deployed together

GS Smart Kiosk

Spa & Wellness

GS SCM

200+ people in Shenzhen — not a reseller

Let's map this to your property

Book a demo