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The cloud PMS at the centre of your property

Built and refined since 1993, used by 12,000+ clients, with the front desk, housekeeping, revenue and reporting on one database and one guest profile.

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The problem

Why a new system, and why now

PMS systems that were built 20 years ago struggle with modern APIs, mobile workflows and self-service. Hotel groups need central inventory across properties, group bookings, and rate parity control — most legacy PMS treats these as add-ons.

What GEMSTAR delivers

A platform that runs the operation end-to-end, with hardware we make ourselves and APIs that integrate with what you already have.

01Reservations & CRSCentral inventory, allotments, packages across properties.
02Front deskCheck-in/out, walk-ins, deposits, night audit, shift handover.
03HousekeepingMobile status, task dispatch, maintenance tickets.
04Revenue managementCompetitor rate monitoring, AI pricing, 60-day calendar.
05Group bookingsBlocks, rooming lists, master accounts, group check-in.
06CRM & loyaltyGuest profiles, tiers, points, stored value, campaigns.

Cloud PMS — room status board, floor-plan view

GSHIS SmartCloud PMS — room status board and front-desk view

Outcomes

What our clients measure

4 OSAndroid, iOS, HarmonyOS, Windows

14 interfacesPolice, locks, PBX, VOD, RCU, payment, OTA…

1 sourceGuest profile across outlets

Who builds this

200+ people in Shenzhen — not a reseller

We write the software, build the hardware and run our own 7×24 support desk. Three subsidiaries, 13 offices and 20+ service points across China.

GEMSTAR team

GEMSTAR engineering floor

GEMSTAR office

Let's map this to your property

Send us your operation scope. We'll come back with a written scope, indicative pricing and references.

45-minute demo built around your operation
Written scope and pricing within 5 working days
Integration assessment for your existing systems
References from comparable properties

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