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Mobile apps for staff and guests

Native iOS and Android apps, white-labelled for your brand. Staff apps for housekeeping, engineering, front desk and management. Guest apps for booking, check-in, in-stay and feedback.

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The problem

Why a new system, and why now

Hotel groups end up with 12 different mobile apps from 12 different vendors. Staff can't tell which one to use for which task. Guests get asked to download yet another app at check-in.

What GEMSTAR delivers

A platform that runs the operation end-to-end, with hardware we make ourselves and APIs that integrate with what you already have.

01Housekeeping appRoom status, task list, photo verification, supply requests.
02Engineering appMaintenance tickets, photo log, parts tracking.
03Front desk appMobile check-in, guest lookup, charge posting.
04Owner dashboardKPI snapshots, revenue, occupancy, owner statements.
05Guest experienceMobile check-in, room controls, F&B ordering, feedback.
06White-labelYour brand, your colours, your app store listing.

Mobile ordering and room-service app

Staff and guest apps — property management and in-room services

Outcomes

What our clients measure

6 rolesHousekeeping, spa, F&B, engineer, manager, therapist

No installRuns in WeChat

1 appPer role, instead of three

Who builds this

200+ people in Shenzhen — not a reseller

We write the software, build the hardware and run our own 7×24 support desk. Three subsidiaries, 13 offices and 20+ service points across China.

GEMSTAR team

GEMSTAR engineering floor

GEMSTAR office

Let's map this to your property

Send us your operation scope. We'll come back with a written scope, indicative pricing and references.

45-minute demo built around your operation
Written scope and pricing within 5 working days
Integration assessment for your existing systems
References from comparable properties

Book a demo