The problem
Why a new system, and why now
Spa systems that don't talk to the PMS force guests to settle at the spa desk and again at the hotel desk. Therapists are double-booked because the front desk doesn't see real-time availability. Packages leak revenue because there's no audit trail.
What GEMSTAR delivers
A platform that runs the operation end-to-end, with hardware we make ourselves and APIs that integrate with what you already have.
- 01Therapist schedulingSkill-based booking, shift templates, commission tracking.
- 02Locker & room assignmentNumbered lockers, gender-segregated zones, robe/towel issuance.
- 03Packages & membershipsPre-paid packages, time-based memberships, top-up and renewal.
- 04Retail & inventoryStocked retail with cost tracking, automatic reorder alerts.
- 05Post-charge to roomOne tap to send the spa invoice to the guest's hotel bill.
- 06Front desk & guest appReal-time therapist availability to staff and guests.
RFID wristbands — gate to check-out, no cash
