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AI, IoT and smart room control

Optional add-on modules that integrate with the PMS: face recognition for check-in, RCU-based smart rooms, energy management and AI-powered linen & loss prevention.

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The problem

Why a new system, and why now

Hotel groups want to deploy AI and IoT but find that the PMS doesn't know about them. Smart room events (minibar open, do not disturb, temperature) stay in their own silo. Energy data never reaches the finance team.

What GEMSTAR delivers

A platform that runs the operation end-to-end, with hardware we make ourselves and APIs that integrate with what you already have.

01Face recognition check-inOptional, regulatory-compliant, bypass-capable.
02Smart room controlRCU integration: lights, HVAC, curtains, DND.
03Energy managementReal-time HVAC control by occupancy and rate.
04AI linen trackingCamera-based linen and amenity count.
05Predictive maintenanceIoT sensor data + AI failure prediction.
06Loss preventionAI camera analytics for restricted areas.

Smart-room and check-in terminal control

AI assistant, IoT room control and engineering dispatch

Outcomes

What our clients measure

RCUIn-room control integration

3-in-1ID, face and booking matched

ScheduledPreventive maintenance alerts

Who builds this

200+ people in Shenzhen — not a reseller

We write the software, build the hardware and run our own 7×24 support desk. Three subsidiaries, 13 offices and 20+ service points across China.

GEMSTAR team

GEMSTAR engineering floor

GEMSTAR office

Let's map this to your property

Send us your operation scope. We'll come back with a written scope, indicative pricing and references.

45-minute demo built around your operation
Written scope and pricing within 5 working days
Integration assessment for your existing systems
References from comparable properties

Book a demo