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Self check-in hardware, native to the PMS

The kiosk is ours — same vendor as the software, so when something doesn't work, there's no one else to blame. 40-second check-in, passport scan, payment, key issuance.

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The problem

Why a new system, and why now

Third-party kiosks always end up blaming the PMS, and the PMS always ends up blaming the kiosk. Integration projects run over budget. Hotel groups buy a kiosk and a PMS and inherit two vendors' finger-pointing.

What GEMSTAR delivers

A platform that runs the operation end-to-end, with hardware we make ourselves and APIs that integrate with what you already have.

01Check-in & check-out40-second average check-in, payment, receipt.
02Passport & ID scanHotel registry compliance, auto-fill guest profile.
03Key card dispenserEncoded at the kiosk, no front desk handoff.
04Payment terminalEMV chip, contactless/NFC, Visa, Mastercard, Amex, Apple Pay & Google Pay.
05Multi-languageEnglish, Chinese, Thai, Khmer, Vietnamese, Arabic.
06Remote managementOTA updates, health monitoring, screen management.

Self-service check-in kiosk, in a hotel lobby

Self-service check-in kiosks installed in a hotel lobby

Who builds this

200+ people in Shenzhen — not a reseller

We write the software, build the hardware and run our own 7×24 support desk. Three subsidiaries, 13 offices and 20+ service points across China.

Let's map this to your property

Send us your operation scope. We'll come back with a written scope, indicative pricing and references.

45-minute demo built around your operation
Written scope and pricing within 5 working days
Integration assessment for your existing systems
References from comparable properties

Self check-in hardware, native to the PMS

Why a new system, and why now

What GEMSTAR delivers

What our clients measure

200+ people in Shenzhen — not a reseller

Let's map this to your property

Book a demo